This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.
They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Course Prerequisites

To ensure success in this course, participants should have a foundational understanding of:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and A/V basics
• Identity and access management principles

These prerequisites provide the foundational technical background required to fully benefit from the hands-on content delivered throughout this training. However, motivated individuals with a strong interest in collaboration technologies are also encouraged to attend.

Target Audience

This course is designed for:

• Collaboration Communications Systems Engineers responsible for the planning, deployment, configuration, maintenance, and troubleshooting of Microsoft Teams communications systems
• Professionals managing Teams Phone, meetings, Teams Rooms, and Surface Hub devices
• IT personnel collaborating with Teams Administrators, Microsoft 365 Administrators, and Identity & Access Administrators
• Stakeholders working alongside network engineers, facilities managers, telephony providers, and certified Microsoft solution providers

These professionals should be ready to support hybrid collaboration environments through secure, efficient, and user-centric communications solutions.

Why Choose us

⭢ Live Online Training (Duration : 32 Hours)

⭢ Guaranteed to run classes

⭢ Experienced & certified trainers

⭢ Query Handling session

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Learning Objectives

This course provides a deep dive into designing, implementing, and maintaining collaboration communication systems, with an emphasis on VoIP, video conferencing, Teams Phone, and security.

• Understand networking fundamentals and their application in collaboration communication systems
• Learn core voice and video protocols essential for modern unified communications
• Design and implement secure, scalable collaboration communication architectures
• Gain hands-on skills in deploying and managing Microsoft Teams Phone and Teams Rooms
• Troubleshoot and maintain collaboration infrastructure using PowerShell and Teams Admin tools
• Explore security and compliance best practices within Microsoft Teams environments
• Master PSTN integration methods including Calling Plans, Operator Connect, and Direct Routing
• Manage and optimize video conferencing systems for performance and reliability
• Integrate Teams with external systems to improve business communication workflows
• Learn risk mitigation strategies and how to implement disaster recovery and business continuity planning

By the end of this course, participants will be capable of leading collaboration projects and supporting modern workplace communications with Microsoft Teams and its extended ecosystem.