With model-driven apps, organizations can customize their user experiences with
little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.
 In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application.
This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Course Prerequisites

To ensure a successful learning experience for MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps, the following foundational knowledge and skills are recommended:

• Basic understanding of the Microsoft Dynamics 365 environment
• Familiarity with model-driven apps and their core concepts
• Basic knowledge of business processes and the importance of customer experience in business scenarios
• General computer proficiency, including navigation in web-based applications

These prerequisites will help students grasp the course content more effectively and build a strong foundation for learning how to configure Dynamics 365 Customer Experience Model-Driven Apps.

Target Audience

This course is designed for:

• IT or marketing professionals who want to learn how to leverage model-driven applications such as Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft 365 Copilot for Sales
• Individuals interested in configuring and optimizing model-driven apps for business operations
• Students familiar with Microsoft Power Apps and basic data modeling principles
• Those looking to deepen their understanding of the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights

Why Choose us

⭢ Live Online Training (Duration : 8 Hours)

⭢ Guaranteed to run classes

⭢ Experienced & certified trainers

⭢ Query Handling session

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Learning Objectives

This course equips learners with essential skills to create and configure model-driven apps within Dynamics 365, improving customer engagement and streamlining business processes.

• Understand the core components of model-driven apps in Dynamics 365
• Configure entities, relationships, and fields to meet specific business requirements
• Customize forms and views for an optimal user experience
• Implement business rules and processes within model-driven apps
• Set up security roles and permissions for users of the app
• Utilize Power Automate to enhance the functionality of the app
• Create dashboards and reports for effective data visualization
• Leverage AI features to improve customer insights
• Integrate model-driven apps with other Dynamics 365 applications
• Test and troubleshoot model-driven apps effectively for optimal performance