MB-280T02 : Empower sellers with Dynamics 365 Sales

About Course

Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building
tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success.
First, students will set up and configure lead and opportunity management strategies.
Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights.
In this course students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales.
This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Course Prerequisites

To ensure a successful learning experience in the MB-280T02 course, students are recommended to have the following foundational knowledge and skills:

Basic understanding of Microsoft Dynamics 365 applications
Familiarity with sales concepts and processes
Fundamental knowledge of Microsoft 365 tools, including Teams and Outlook
Basic understanding of CRM principles and customer engagement strategies

These prerequisites build a solid foundation for the course. Learners from various backgrounds are encouraged to enroll and develop their expertise in Dynamics 365 Sales.

Target Audience

This course is designed for:

IT and sales professionals aiming to enhance productivity using Dynamics 365 Sales and Microsoft Copilot for Sales
Individuals seeking to understand and implement modern tools for relationship-driven and insight-based selling
Professionals who are familiar with Dynamics 365 Customer Experience Suite, including Dynamics 365 Sales and Customer Insights
Users with experience in model-driven application configuration

Why Choose us

⭢ Live Online Training (Duration : 16 Hours)

⭢ Guaranteed to run classes

⭢ Experienced & certified trainers

⭢ Query Handling session

Enquire About This Course

Learning Objectives

The MB-280T02 course provides students with the skills to drive sales performance using Dynamics 365 Sales and Microsoft 365 Copilot, focusing on streamlining sales processes, relationship-building, and data-driven decision-making in a modern digital sales environment.

Understand the core functionalities of Dynamics 365 Sales
Leverage Microsoft 365 Copilot to streamline and automate sales activities
Utilize data insights to support sales strategies and improve decision-making
Implement relationship management techniques to engage customers more effectively
Enhance lead and opportunity management with Dynamics 365 tools
Optimize sales workflows through process automation and system integration
Learn to create personalized sales experiences using AI and customer data
Analyze sales performance metrics to identify growth opportunities
Master the usage of AI tools and Sales Insights to support sales teams
Develop skills for collaborative selling across platforms like Teams and Outlook

By the end of this course, learners will be equipped to implement and optimize Dynamics 365 Sales solutions, empowering sellers through AI, data, and modern collaboration tools.

Benefits of the course

Transform Sales Performance with Dynamics 365 Sales:
Learn how to leverage Dynamics 365 Sales to drive business growth by empowering sales teams with tools for managing customer relationships, automating sales processes, and gaining actionable insights.
Industry-Relevant Skills:
Gain expertise in configuring and customizing sales processes, managing leads and opportunities, optimizing sales pipelines, and using AI-driven insights to improve sales performance.
Real-World Skills:
Understand how to integrate Dynamics 365 Sales with other Microsoft tools like Power BI, Teams, and Office 365 to streamline collaboration, enhance productivity, and personalize customer interactions.
Hands-On Experience:
Engage in labs that guide you through setting up sales territories, managing customer data, automating workflows, and analyzing sales performance using Dynamics 365’s dashboards and reports.
Career Boost:
Prepares you for roles such as Sales Operations Specialist, Sales Manager, or Dynamics 365 Consultant, empowering you with the skills to help sales teams close deals faster and more efficiently.